Returns and Refunds

Returns and refunds

Please use the following form when making a return or a refund.

1. SUBMIT YOUR RETURN

You will get a confirmation email with the shipping guidelines once the return request is approved.

Name

E-mail

Telephone

Colour and size

Action

Specify Colour and Size if action to take was ‘Swap shoe size’

Size and Colour

If you chose "Other" please specify the issue:

Other reasons

2. CONFIRMATION

Pack your order in its original packaging
Items must be unused - please fill out the form linked on the button below and attach it to your package.

Our logistics partner will collect the package from your location.

3. FINALIZE YOUR RETURN

Once your return is received in our warehouse, it will be inspected. When the return is approved, we will refund or exchange the item as chosen.

Please note:

RETURNS MUST BE MADE WITHIN 14 DAYS OF PURCHASE

YOU WILL GET YOUR REFUND WITHIN 10 WORKING DAYS OF THE APPROVAL OF RETURN

Our base address:

Calle Cerrajeros 25, Módulo D. Polígono Puerta de Madrid, San Fernando de Henares.
Código Postal 28830.

🚚 FREE SHIPPING on all orders over 125€ 📦